You picked the wrong benefits type on the POS terminal.The wrong PIN was entered 4 times in a row.The card has been de-activated because it was reported lost or stolen.The card is damaged (the stripe is de-magnetized, scratched).The 4 top reasons that a Link card does not work You cannot access SNAP benefits (food stamps) or get a Link SNAP account balance at an ATM. Current Cardholders may access their cash benefits at Automated Teller Machines (ATMs).Current Cardholders may access their SNAP (food stamp) and cash benefits at Point of Sale (POS) terminals at most grocery stores.Look for a display that the store accepts Electronic Benefit Transfer (EBT) cards. The Illinois Link card can be used in all 50 states at most grocery stores and ATMs.Look for a display of the Illinois Link card, or a sign that says " Illinois Link accepted here." In Illinois, there are over 9,000 retailers that accept the Illinois Link card.Locations that accept the Illinois Link card Current cardholders may hear their last 10 purchases and withdrawals by calling the Illinois Link Help Line 1-800-678-LINK (5465) or 1-87 (TTY).Monthly transactions are available for the past 12 months and may be looked up by month. Current cardholders may login to the Illinois Link Card Website to check recent purchases and withdrawals.To review recent purchases and withdrawals Remember, you may be charged a fee, even if you are just inquiring about your balance. You cannot get your SNAP Benefit(formerly known as food stamps) balance at an ATM, only your cash account balance.
Do a balance inquiry at an ATM (for cash account balance only).Some stores will give you the balance at their service desk without making a purchase. Get your balance at a store that accepts the Link card.Look on your last receipt, if you have it.
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